FAQ's

For the latest travel advice from the Foreign and Commonwealth Office including security and local laws, plus passport and visa information please see the links below:

https://www.gov.uk/foreign-travel-advice

https://travelaware.campaign.gov.uk/

Currently, your passport only needs to be valid for the period of travel, for travel within Europe.

After 1st January 2021, your passport will need to have 6 months validity after your return date of travel.

As a travel agent, we are not qualified to provide recommendations on health or vaccinations. Please contact your nurse practitioner for up to date health information. Further information can also be found on the following sites:

https://wwwnc.cdc.gov/travel/destinations/list

www.nathnac.org

Many countries now require travellers to obtain a visa before travel. If you are a British Citizen you can find up to date information from the Foreign & Commonwealth Office on the link below. Simply find the country you are travelling to, then click on entry requirements.

https://www.gov.uk/foreign-travel-advice

Please note, if you are not a British Citizen visa information may vary - please check with your country of citizenship

Please note it is your own responsibility to ensure you meet the eligibility criteria.

We recommend that every person travelling takes out travel insurance immediately after booking a holiday. If you are travelling on a cruise or organised tour, your tour operator will ask us for your travel insurance information before they will send out any tickets.

Our recommended travel insurance provider is Holiday Extras 

If you are over 75 or have medical conditions, please contact us and we will be able to recommend a reliable Travel Insurance Provider that is able to tailor a policy to your needs.

Once we have received your tickets and checked them thoroughly we will invite you to come into the office at your convenience so that we can go through your travel arrangements and answer any questions you may have. This will normally be around 2-3 weeks before travel. Alternatively, we can arrange for your tickets to be posted to you.

We recommend leaving plenty of time to get to the airport to allow for any unexpected delays. If you are travelling on a long haul flight (5 hours or more) we recommend arriving at the airport 3 hours before your flight is due to depart. If you are flying on a short-haul flight (less than 5 hours) you will need to arrive at the airport 2 hours before your flight.

If you have an early morning flight why not book an airport hotel to avoid any stress! See Holiday Extras 

The majority of airlines will allow you to keep your child's pushchair until you board the aircraft. The ground handlers will ensure that it then goes into the hold and will be available to collect after your flight, either just outside the aircraft door or at baggage claim.

Should there be any problems whilst on your holiday, please contact the reception at your hotel first. Alternatively, you can contact the representative at your destination, their contact number will be stated on your tickets or vouchers.

If the problem is not resolved please call us on 01900 822308. If it is outside of office hours you will be directed to our out-of-hours emergency telephone number.

Yes, 100%! We have been proud members of ABTA since 1980, which means any money you pay is fully protected. For more information on our ABTA membership please don't hesitate to ask.

If you have any further queries please don’t hesitate to contact us at the office and we will be happy to help – 01900 822308